TAXES & DUTIES

Our postal charge does not include taxes and duties, which may be applied by customs in the country of delivery. All payments of taxes & duties are the responsibility of the customer and usually determined on the value of your order. Orders will not be refunded if taxes and duties are not paid and you choose to not pick up your order.

 

POSTAGE INFORMATION

If the parcel is not signed for, the item will be carded. This card will be left at the address supplied and will indicate where your parcel may be collected from. In most cases the parcel will be located at you your Local Distribution Warehouse. 

Please allow up to 3 days processing time before your parcel is sent. In most cases it will be within the first 24hrs.

 

TRACKING YOUR PARCEL

Once your order has been packed and dispatched you will be emailed a tracking number. Please check your junk mail as some customers find this email is redirected to this folder.

 

INCORRECT INFORMATION

Once your order has been placed no changes are able to be made. Please double check your shipping address is correct before confirming your order. Business addresses must include the business name.

If parcels are not collected, or are required to be returned to sender due to insufficient or incorrect information, postage costs are unable to be refunded. Once you have placed your order, you are committing to the sale and declaring that all information entered including the shipping address is correct.

If you do find you have entered incorrect shipping information please email us ASAP at sales@carpartsonline.net.au and we will attempt to correct the mistake where possible.

 

MISSING PARCELS

On the event that your parcel is held up or is lost, it may take up to one month for our Shipping Carrier to investigate the whereabouts of the items. Unfortunately these timeframes are uncontrollable and we will do our best to rectify the issue ASAP.